News

Blog | Bridge the Gap Between Digital Convenience & In-Branch Interactions

By ZIVELO |

Banks are closing physical branches in spades – despite a growing economy – as customers move to online banking. And this isn’t an accident, banks are actively creating tools that push control into the hands of their users. Despite this, those tools are designed to cover 80% of financial use […]

QSR Magazine | How Effective Kiosk Deployment Can Lift Ticket Sizes Up to 30 Percent

By ZIVELO |

February 20, 2019 | QSR Magazine | Original Article It wasn’t that long ago restaurant leaders wondered if consumers would use kiosks and if they did, whether it would harm guest service. Today, however, kiosks are so ubiquitous the questions being asked are no longer if the technology could be […]

WHITEPAPER: HOW TO ACTUALLY SCALE YOUR “STORE OF THE FUTURE”

By ZIVELO |

We’re at an inflection point in physical retail experiences: 2019 may very well be marked as a turning point. For the first time in five years same-store sales are stable (versus declining), break-out e-commerce brands continue to solidify their positions of growth by opening physical stores, as retailers turn to […]

Total Retail | Building a Store of the Future? Read On!

By ZIVELO |

January 29, 2019 | Original Article A store of the future should always be customer-first, open to new experimentation, and have a fluid and dynamic support system, at least according to Albert Vita, director of in-store experience and visual merchandising at The Home Depot. Vita addressed the topic during a conversation […]

Business Insider | A Home Depot exec explains the key reason why pushing for ‘the store of the future’ could backfire

By ZIVELO |

January 14, 2019 | Original Article   Don’t get carried away imagining the high-tech, consumer-centric innovation that stores of the future will bring. That’s the message that Home Depot‘s in-store experience and visual-merchandising director, Albert Vita, had for the audience at the National Retail Federation’s 2019 Big Show last week. The Home Depot exec […]

NRF | Building the store of the future takes more than cool tech

By ZIVELO |

January 14, 2019 | Original Article   What is the store of the future? Is it augmented reality, virtual reality, artificial intelligence, smoke machines and disco balls? The store of the future combines the best of online thinking into the physical world, according to Healey Cypher, CEO of Zivelo, and […]

Home Depot, Zivelo give guidance at NRF on building the ‘store of the future’

By ZIVELO |

Jan. 15, 2019 | by Elliot Maras | Original Publication Healey Cypher of Zivelo and Albert Vita of The Home Depot shared their insights at NRF.   What exactly will the store of the future look like? The question was on the minds of tens of thousands of attendees at the NRF Big Show […]

Travelers Are More Tech-Savvy Than Ever, Plus OTA’s & The Sharing Economy Have Led to Increased Price Sensitivity. Can Self-Service Lend A Competitive Edge?

By ZIVELO |

The hospitality industry continues to be one of the most interesting in recent decades. 2017 was another record year. Occupancy levels, average daily rate (ADR), and revenue per available room (RevPAR) all increased year-over-year. Previous concerns over a possible decline in tourism to gateway cities proved to be generally unfounded. […]