Government and DMV Kiosks

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Industry Government Kiosk

Overview

Government kiosks represent the best of “e-government”. Using technology, the government is able to bring its information and services to citizens where they are, when they want it, and in ways that make sense.

Kiosks can be transaction or information-based. Transaction kiosks improve traffic flow and customer service as well as generate revenue. Informational kiosks provide a value added service, brand awareness, and operational efficiencies.

Benefits to citizens:

Speed: Everyone has experienced long lines at government offices, museums and landmarks. Kiosks cut down on wait times and enhance efficiencies.
Convenience: Kiosks can be strategically placed to accommodate citizens anywhere and are easy to navigate with simple touch screen technology.
Communication: Computers can’t misunderstand a command and therefore issues of communication, such as a language barrier for instance, are minimal.
Precision: The citizen completes the task at hand then and there and won’t need to return another day due to wait times or shortened staff.

Benefits to Government:

Productivity: Multiple kiosks can complete transactions simultaneously, so more revenue can be generated in a shorter period of time.
Ease in hiring: in light of budget restraints, kiosks reduce the need for additional staff.
Streamline Resources: Kiosks can be used as a tool to improve external service and create a more efficient internal workflow.
Perception of Trust: in the entity, in the security of funds and in the payment system’s functionality.
Perception of Accessibility: Remove barriers created by cultural and social differences.
Perception of Equity and Value: that the system provides a fair deal and offers advantages not available through a face to face transaction, such as shortened wait time and convenience of location.
Perception of Esteem: that by using an unattended application, customers are responsible and intelligent.

Government kiosks enable citizens to make payments online, obtain valuable information, register for programs, and access government documents, therefore streamlining processes, shortening wait times, and enhancing efficiencies.

The possibilities and applications are endless. As self-service continues to grow, people are becoming more comfortable interfacing with touch screens and enjoy the convenience of fast, targeted purchasing.

Virtually anything the mind can conceive, ZIVELO’s self-service kiosks can achieve, providing users with products and services right at their fingertips.